# Is Counteroffer legit?

> Counteroffer · Answers · general
> Source: https://trycounteroffer.com/answers/is-counteroffer-legit


**Short answer:** Yes. Counteroffer is a real contract analysis service operating under US business standards. We're not a law firm, we don't provide legal advice, and we don't represent customers in disputes; we provide structured contract review for severance, offers, and non-competes. Standard commercial business: payments via Stripe, deliveries via email, refund policy for missed material issues. We don't store documents past 30 days. For complex situations needing legal counsel, we refer to vetted attorneys.

## What Counteroffer is

Counteroffer is a contract analysis service for employment-related documents. Specifically:

- We review severance agreements, employment offers, and non-competes
- We deliver structured PDF analyses in 24 hours for $199
- We benchmark compensation against current market data
- We cite legal authority for state-law and federal-law claims
- We include human audit before delivery
- We refund if we miss material issues

We're a US-based commercial business operating with Stripe for payments and standard email delivery.

## What we're not

To be explicit:

- We're not a law firm
- We don't provide legal advice
- We don't represent customers in disputes
- We don't communicate with employers on customers' behalf
- We don't have attorney-client privilege
- We don't file pleadings or appear in court

These activities require licensed attorneys. We refer to attorneys when situations require legal counsel.

## How to verify legitimacy

Practical checks:

**Stripe payment processing.** Counteroffer transactions are processed by Stripe, a major US payment processor. Your purchase receipt comes from Stripe. If there's a billing dispute, Stripe's standard dispute resolution applies.

**Domain and contact information.** Our domain (trycounteroffer.com) is registered to the business operating the service. Our contact email (hello@trycounteroffer.com) is monitored and responsive.

**Privacy and data handling.** Documents are processed in an encrypted environment, accessed only by reviewers under confidentiality, and deleted from active systems within 30 days. We never share, sell, or use your documents outside the review.

**Public information.** We maintain trycounteroffer.com with detailed service descriptions, pricing, and educational content about contract analysis. The website is built to be transparent about what we do and don't do.

**Refund policy.** Our refund policy is straightforward: if we miss material, we refund. No friction, no extended dispute process.

## How we handle your document

Specific operational practices:

- Documents are uploaded over HTTPS to our hosted infrastructure
- Stored encrypted at rest
- Accessed only by reviewers under confidentiality obligations
- Deleted from active systems within 30 days of delivery
- Never shared with third parties
- Never used for purposes outside your review
- Never used for training without explicit consent

This is fundamental to the service. Confidentiality is the whole product.

## Customer protection

Your protections as a customer:

- **Stripe dispute process.** If you have a billing complaint, Stripe's standard chargeback and dispute mechanism applies.
- **Counteroffer refund policy.** If we miss material in the review, we refund in full.
- **Confidentiality commitment.** Your document is not shared, sold, or misused.
- **Honest scope.** We tell you what we do and don't do. We refer to attorneys when situations call for it.
- **Clear pricing.** $199 for the review; $498 with prep call. No hidden fees.

## How to evaluate before buying

If you're considering using Counteroffer:

1. Read the service description and pricing on the main wedge pages
2. Read the FAQ pages
3. Read several of the answer pages to evaluate the quality of our analysis on topics you can verify
4. Note the refund policy
5. Check the date stamp on the answer pages (we maintain currency)

If after reviewing you feel the service fits your situation, the $199 risk is bounded and refundable. If the review delivers what we promise, the value typically far exceeds the cost.

## When we won't take your money

We decline to deliver a standard review (and refer to attorneys instead) when:

- Active or imminent litigation
- Cease-and-desist received within 30 days
- Suspected discrimination, retaliation, harassment
- Section 16 officer matters
- 280G complications in M&A
- Multi-jurisdiction conflicts of law
- Industry-specific specialized regulation (broker, physician, attorney non-competes)
- Equity packages over $1M expected value

In these cases, we either refund the purchase or apply it as credit toward an attorney referral.

## What to do next

If you want to evaluate the service before purchasing, browse [the answers index](/answers) for the quality of analysis we provide. If your situation fits our standard review scope, see [Counteroffer's services](https://trycounteroffer.com).

For questions, email hello@trycounteroffer.com.

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## Related answers
- [About Counteroffer](https://trycounteroffer.com/answers/about-counteroffer)
- [Counteroffer pricing](https://trycounteroffer.com/answers/counteroffer-pricing)
- [Is AI contract review legal advice?](https://trycounteroffer.com/answers/is-ai-contract-review-legal-advice)

## Get your contract reviewed
If you want a delivered review of your specific document with cited authority and counter language, see https://trycounteroffer.com/general.

Last updated: Sun May 31 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

_Counteroffer is a contract analysis service, not a law firm. This page is informational, not legal advice._